1. Items received within 7 days.
2. Items returned must be in unused/good condition with the original packing. We do not accept a returned item that’s opened, damaged, or altered in any way.
3. We do not accept returned items that are sent back by you directly without checking with us first.
4. You are responsible for return shipping charges.
5.The after-sale warranty is 7 days upon receiving the parcel.
Quality problems(ripped, incomplete, missing, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of defected adult toy. We will solve it after checking. Please do not throw the adult toy and order package before your problem is solved.
1. Please send an email to urplugs.com first and we will write back to you as soon as possible.
Please tell us the details of your order in the email: your name, order number and reason.
Please don’t return the adult toy according to the return address on the package, because we are unable to receive it at that place.
2. Place the item(s) in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off you package at your carrier.
Please provide tracking number and website for tracking the logistic info after you return the parcel to us
4. We receive your return package.
We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance to the return conditions.